Welltech ePBX-100A-128 Manuel d'utilisateur

eePPBBXX--110000AA--112288 UUsseerr’’ss MMaannuuaall Version: epbxUM_128.300

102.5 Step 5: To configure basic and essential configurations To make ePBX-100A-128 work have to set some basic and essential configurations, those i

1005.1.6 All of the Extensions can call out to Mobile Phone via ITSP. Now we set ePBX-100A-128 to register an account 070070 to an ITSP, and we hope

101Step1: Confirm the ePBX-100A-128 register to ITSP successfully • Please Go to SIP Trunk Page to confirm the registered status of SIP Trunk. The S

102 In Trunk page, you should find there a new record 070070. Step3: Set Prefix route in Routing Table page • Please Go to Routing Table Page to s

103 Confirm the Outgoing Call Rule. Now the Extensions can dial to 0922123123 to reach mobile phone via ITSP. If extension called out with prefix num

1045.1.7 User in PSTN side should be able to contact with Extensions via 3804A We hope the ePBX-100A-128 can play as an Auto Attendant, so that

1055.1.8 User in ITSP side should be able to contact with Extensions 070111222 is a subscriber of ITSP, we hope 070111222 can also contact with e

106number 070070, it should play a greeting so that 070111222 can continue to dial EXT 101. We set the incoming call rule with Prefix 070070 and D

1075.1.9 User in ITSP side can call out to local PSTN via 3804A Now, 070111222 can reach auto attendant. We hope 070111222 can dial to local PS

108 User in ITSP side can reach the auto attendant (**999) when they dial to 070070 now, because we already set incoming call rule in Routing Table

1095.1.10 Traveler can call back to EXT, and Traveler can also call to local PSTN and Mobile phone number Step1: Create account for t

11• IP Address: Input IP address for LAN port of ePBX-100A-128. • Subnet Mask: Input Subnet Mask for LAN port of ePBX-100A-128 • Mac: Mac address

110settings of Soft Phone, she need to set the proxy address to: 61.218.41.183 (it is the WAN IP of ePBX-100A-128), and she also needs to set the lin

1115.2 Application of multiple ePBX-100A-128 There are two ePBX in two locations, one is in HQ and another is in Branch. We hope both companies can

1125.2.1 Multiple ePBX-100 and ePBX-100A can call extensions between each other Step1: Set IP-PBX Realm • Set IP-PBX Realm of HQ

113• Set IP-PBX Realm of Branch Step 2: Set Trunk Account • In HQ, set Trunk account for Branch, so that Branch can register to HQ. We suggest y

114 We suggest you to set the DialPlan to [ext+allroute]. That means the call from HQ can use all the resource of Branch. Step 3: Register to each o

115 Step 3: Set Routing Table. • In HQ, set routing table as below. So the user in HQ can call extension 401 which is located in Branch. • In Br

116 Now, the extensions of these two ePBX can call to each other. There is an important thing you should pay attention. All the numbers of HQ and Bra

1175.2.2 User in Branch can call to PSTN via HQ Now, we hope Ext401 can call to PSTN 22198888 via HQ. Step 1: Make sure the ex

118Step 2: In Branch, set the routing table as below. In Branch, if the called number is within prefix 2 and digits length is 8, such as 22198888,

1195.3 Voice Mail System Concept ePBX-100A-128 has a CF card to store voice mail within itself. Below is an example when user login Voice Mail Syst

12After press Modify can input detail setting for Extension.  Extension Number: Assign the number of Extension. This number is also the register n

120Save to which folder? (vm-savefolder.gsm) 0: for new messages. 1: for old messages 2: for Work folder (vm-work.gsm) 3: for Family folder (vm-Famil

1211: accept this recording 2: listen to it 3: re-record it ﹡: to return to the main menu.

1225.4 CDR Concept (RealTime) ePBX has 2 types for CDR collection, one is RealTime another is Storage. This chapter will introduce you how to use Rea

123Step 2: In your ePBX, go to [ConfigurationÆ IP PBX] to set the CDR Mode to RealTime and also set the CDR-Server IP. Step 3: If ePBX got a call r

124We strongly suggest u STOP CDR Collector if you want to view Today’s call record (TodayTemp.csv), otherwise the CDR Collector will lose the new ca

13 DialPlan: Define the dialing plan for Extension. It specifies the location of the instruction used to control what the phone is allowed to do, a

14to Routed Mode directly; this way will avoid the “one-way voice” or “no voice issue” of VoIP. • If the both peers are under different subnet, or o

15• If the ePBX-100A-128 got a new message, it will send the message to the user by email immediately. If you just hope the ePBX-100A to save voice

16  Trunk Number: Assign the number of Trunk. This number is also the register name for Trunk device. Note: • The Trunk Number can also be a “Tr

17with such DialPlan can call to Extension and Route Level with R1, R2, R3 and R4. Note: • For more information about Route Level, please refer to

18Note: • Normally, SIP From URI will contain the Extension’s calling ID and ePBX-100A-128’s IP address, but some ITSP may reject this call due to

19CH3. Full Web Configurations After Login ePBX-100A-128 will see screen as below, and there are four main categories, user can click on each categor

2 CH1. Overview_______________________________________________ 5 1.1 Specifications _____________________________________________________ 5 1.2 Hard

20• User Account • Firmware Upload • Music Upload • Import Setting • Export Setting • Flash Clean  Reboot System: To reboot system of ePBX-100A-128

213.1 Configuration User can set ePBX-100A-128 telephony configuration under Configuration category. 3.1.1 IP PBX Enter Configuration Æ IP PBX to c

22

23 SIP Setting  IP-PBX Realm: Configure Realm of ePBX-100A-128. This parameter is essential when there is more than one ePBX-100A-128, and user w

24A client will normally define this value when it initially registers, so the default value you set here will be used only if the client does not sp

25destination port of CDR server. Default is 23519.  Export CDR: If you chose the CDR Mode to Storage, you can press Export button to download the

26destination to IVR system or Extension’s function (i.e. voice mail) if Operation did not answer.  Play AA: You can define the times of greeting

27 OP to Group: If you set Operator to Group, you can set Group number here.  OP Ext End To: When you set Operator as an Extension, you can defin

28 External IP: If you input External IP, ePBX-100A-128 will take that IP address as its argument. If ePBX-100A-128 is behind NAT, the SIP header w

29to the feature code of “System Prompt Recording” to start recording. Default feature code for System Prompt Recording is [*50]. So the recording pr

33.3.5 VM Setting...58 3.3.6 User Account ...

30 Voice Mail Box Login: For ePBX-100A only. ePBX-100A has the ability to store voice mail within itself, and user can just dial to the feature cod

31 After press Modify can input detail setting for Extension.

32  Extension Number: Assign the number of Extension. This number is also the register name for device.  Password: Assign the register password

33Note: • Now ePBX-100A-128 could not support G729 with Inband Keypad type. If ePBX-100A-128 detect the caller or callee not support RFC2833 DTMF t

34 Forward CallerID: By default, the “from header of SIP invite” will contain the caller’s line number when forward function is activated. But this

35 After press Modify can input detail setting for Trunk. Example 1: Set Trunk for FXO gateway Example 2: Set Trunk ID for SIP Trunk

36  Trunk Number: Assign the number of Trunk. This number is also the register name for Trunk device. Note: • The Trunk Number can also be a “Tr

37with such DialPlan can call to Extension and Route Level with R1, R2, R3 and R4. Note: • For more information about Route Level, please refer to

38Note: • Normally, SIP From URI will contain the Extension’s calling ID and ePBX-100A-128’s IP address, but some ITSP may reject this call due to

39 Enter ConfigurationÆSIP Trunk-Add New to configure ePBX-100A-128 register to ITSP. ITSP will provide related account information for ePBX-100A-12

44.3.25 Voice Mail to e-mail...82 4.3.26 Access Voice Mail by

40  Enable: Check to enable this SIP Trunk.  Line Number: Line Number for registering to ITSP.  Account: Account Name/ ID for registering to I

41manual: CH5.1 Application between Welltech CPE device and ePBX-100A-128.  Status: Once SIP Trunk is configured and enabled, here will show the r

42 Example 2: Routing record with prefix 2 and Digits Length is 8. Enable Route Guest Allow and Add function.  Prefix: Set prefix number for rou

43to 0 to ignore the digits length.  Primary/Secondary/Third: User can set three priorities for each routing rule, if ePBX-100A-128 fails to route

44• For more information, please refer to the user manual: CH5.1 Application between Welltech CPE device and ePBX-100A-128.  Fixed Outgoing Call

45  Prefix: Set prefix number for routing rule.  Digits Length: Set the length of dialed number, if user doesn’t want to limit the length, pleas

46routed to auto attendant. Press Apply to save configuration, or press Cancel to quit configuration. 3.1.7 Dial Group Dial Group is used to set th

47  Group Number: Input a specific Group Number here. Note: • The Group number should NOT be the same with Extension, Trunk Number, and Speed Di

48   SpeedDial Number: You can input a specified SpeedDial Number here. Note: • The SpeedDial Number should not be the same with Extension, Tru

49Telephone Number: Set the destination number for the Speed Dial. Example: User set SpeedDial number as *400 and Telephone Number as 0282265699. Wh

5CH1. Overview The Welltech ePBX-100A-128 is the next generation all-in-one IP PBX system for small to medium enterprise. It is also designed to oper

50 Meetme Conference Setting  Room Number: You can input a specified conference room number here.  Room Password: You can input a specified

51 T.38 FAX Setting  Mode: Enable or Disable T.38 FAX. Default is enabled.  T.38 Start Port: You can define the UDP port range for T.38 FAX that

52 Web Setting  Http Port: You can change the Http port for ePBX-100A-128. Default is 10087. Note: • After Changing the Http port, you should

533.2 Information User can check some information of ePBX-100A-128 here. 3.2.1 Subscriber Enter Information Æ Subscriber to check information of

54 3.2.2 Call Monitor Enter Information Æ Monitor to check the call status.

553.3 Management User can execute ePBX-100A-128 system configuration and management under this category. 3.3.1 Network Enter ManagementÆ Network to

56• Mode: Select ePBX-100A-128 WAN port network mode to be Fixed IP, DHCP or PPPoE. • IP Address/Subnet Mask/Default Gateway: If user has set ePBX-

57 Mode: Check to enable or disable DDNS function.  Domain Name: Input the applied domain name for ePBX-100A-128  User Name: Input user name for

58 Mail Address: Input the mail address here for ePBX-100A-128.  SMTP server: Input the SMTP server address.  Account: If your SMTP server need

59This field only exists if you are using an ePBX-100A.  Envelope Function: Turn on/off envelope playback before message playback.  Envelope Form

6 VoIP Gateways (WellGate 3804A)  Voice Mail to e-mail  Voice Mail System (ePBX-100A only)  Call Detail Records  Call Monitor  Broadcast 

60 3.3.7 Firmware Upload Enter Management Æ Firmware Upload Æ Choose the Firmware options (Application, Kernel and File System) Æ Press Browse and

61 3.3.8 Music Upload User can customize Ring Back Tone (Transferring Tone) by upload new wave file on ePBX-100A-128. Please go to the IP PBX page t

623.3.9 Import Setting If there is ePBX-100A-128 setting file exported from ePBX-100A-128, user can import this file and doesn’t need to re-configure

63 3.3.10 Export Setting User can export configuration and voice wave files. If there is more than one ePBX-100A-128 need to be configured, user can

643.3.11 Flash Clean Enter Management Æ Flash CleanÆ Press Apply will clean all configurations of ePBX-100A-128 and reset to factory default value, i

653.4 Reboot System Press Apply to reboot system. Please wait for a few minutes and reload web page again.

66CH4. Application Setting 4.1 Customize System prompt 4.1.1 Record Greeting Use any Extension phone to enter the recording process. The feature cod

67GroupName: Digits Sounds Files Access Code for Recording Access Code for Listening File Name Default System Prompt **0000 ***0000 0.gsm zero **

68**0104 ***0104 h-4.gsm fourth **0105 ***0105 h-5.gsm fifth **0106 ***0106 h-6.gsm sixth **0107 ***0107 h-7.gsm seventh **0108 ***0108 h-8.g

69**0214 ***0214 mon-5.gsm June **0215 ***0215 mon-6.gsm July **0216 ***0216 mon-7.gsm August **0217 ***0217 mon-8.gsm September **0218 ***02

71.2 Hardware Overview 1.2.1 Front Panel and LED Indication  Power: Light on when ePBX-100A-128 is powered on.  Status: Light on when system is

70**119 ***119 unavailable.gsm I am sorry, the extension number you dialed is un available, please dial another extension number, or press, 9, for

712.gsm you. GroupName: Voice Mail Sounds Files Access Code for Recording Access Code for Listening File Name Default System Prompt **0301 ***0301

72**0329 ***0329 vm-instructions.gsm To check your messages, press, 1, now. You may quit voicemail, at any time by pressing the, pound key. **033

73**0353 ***0353 vm-onefor.gsm Press, 1, for **0354 ***0354 vm-options.gsm Press, 1, to record your unavailable message. Press, 2, to record your

74**0375 ***0375 vm-star-cancel.gsm Press, star to cancel. **0376 ***0376 vm-starmain.gsm Press, star to return to the main menu. **0377 ***0377

75**0400 ***0400 beep.gsm (This is a beep tone) **0401 ***0401 hours.gsm hours **0402 ***0402 minutes.gsm minutes **0403 ***0403 auth-incorrec

76**0445 ***0445 agent-pass.gsm Please enter password followed by the pound key. GroupName: Agent Sounds Files Access Code for Recording Access Code

77muted.gsm **0485 ***0485 conf- noempty.gsm No empty conferences currently exist. **0486 ***0486 conf- onlyone.gsm There is currently one other part

784.2 Customize Ring Back Tone (Transferring Tone) User can customize Ring Back Tone by upload new wave file on ePBX-100A-128. Please go to the Con

794.3 Call Features 4.3.1 Authentication When ePBX-100A-128 got a Registration or Invite (incoming call) from a remote location, it will reply Auth

81.2.2 Back Panel  Reset: Network and Login information will return to default values.  LAN/WAN: RJ-45 socket, complied with Ethernet 10/100bas

80there will be an announcement to notify you the call forward is enabled, and someone call to 101, the call will be routed to 102 directly. 4.3.8

81the Caller ID as 101. b) CLIR (database type): for example. 101 dial to "*31", ePBX-100A should add the CLIR record for 101 into its data

82When this function is enabled, ePBX-100A will check the status of called party every 20 seconds, at most 15 times. That means this function may be

83routed by ePBX. 4.3.28 T.38 FAX ePBX-100A-128 can support T38 FAX by default. In the Configuration Æ T.38 FAX, you could modify the necessary sett

84CH5. Appendix 5.1 Application between Welltech CPE device and ePBX-100A-128. Traveler: 110 Internet ITSP EXT: 101 EXT: 102 EXT:

855.1.1 Extensions register to ePBX-100A-128 with number 101 to 106. All Extensions can talk to each other. Step1: Setup Network for ePBX-100A-128,

86 • Set IP information for LP388. You can set the IP info of LP388 by its LCD, or you can also login its WEB interface by default IP 10.1.1.3. Go t

87For more information about WG3504, please go to: http://www.welltech.com/support/voip/SIP%20series/FXS%20series/user%20manual/35/FXS-SIP-E-26.PDF.

88 • This Example, we have 2 LP388 register to ePBX-100A-128 with extension 101 and extension 102. You can set the SIP Configuration of LP388 by it

89• This Example, we have 1 WG3504 register to ePBX-100A-128 with extension 103 to 106. You can set the SIP Information of 3504 by its COM port or y

9CH2. Start to configure ePBX-100A-128 2.1 Step 1 Connect LAN port of ePBX-100A-128 with PC via crossover cable or connect with Switch/ Hub via st

905.1.2 The call will be forward to MailBox if the extension 101 is busy or no answer. Step1: Configure SMTP setting • Go to ManagementÆ SMTP Setti

91Step3: Confirm Voice Mail • If 102 call to 101 but 101 is busy, ePBX-100A-128 will play an announcement to indicate the 101 is busy, and 102 can l

925.1.3 The Trunk (3804A) can also register to ePBX-100A-128 (registered number 888). Step1: Setup Network for 3804A • Set IP infor

93Step2: Prepare Trunk number for 3804A • In ePBX-100A-128, prepare Trunk accounts for 3804A. (There are 2 default Trunks, 888 and 8

94mode), Primary Proxy IP Address and line number (If you set the 3804A to Proxy mode, you should set line number for all of the line1 to line4. If y

95Set Account and Password for 3804A • If all of the above settings are correct, you can go to Information Æ Subscriber page to confirm the registe

96

975.1.4 ePBX-100A-128 can register to ITSP as a SIP-Trunk. ePBX can register to another ITSP as a SIP trunk. So that the Subscriber of ITSP can conta

98 Step3: Confirm the register status of SIP Trunk • Please confirm the register status. If the Status shows Registered, which means SIP Trunk regi

995.1.5 All of the Extensions can call out to local PSTN via 3804A. Now the FXO is registering to ePBX-100A-128, and we hope the extensions can call